4 GENERATIONS IN THE WORKPLACE

Learning to communicate with today's workforce is important to foster the kind of growth your company needs in order to stand out as a formidable competitor. With 4 generations working together at most businesses today, communication skills are a "must have" in order to accomplish all that today's work places demand.

Dealing With Difficult People

In today’s workplace, it is critical to work efficiently with other employees and vendors. Difficult people present challenges in day-to-day communications with them that often leave you unsure what to say or how to confront their negative behavior - especially if you find conflict difficult. Learning strategies and tools for dealing with difficult individuals will increase your ability to have much more effective workplace communications. 

Participants will learn how to:

Identify the different types of difficult people and how best to work with them.
Understand how bad behavior causes negative effects.
Offer the best responses to minimize the impact of difficult people’s behavior
Be less of a target by determining appropriate strategies to use

Harassment Prevention

Open communication and early intervention are essential in preventing and resolving harassment issues in the workplace. Harassment needs to be addressed with sensitivity, promptness and discretion. The Equal Employment Opportunities Commission (EEOC), expects that employers take reasonable steps to prevent and correct workplace harassment, including establishing a complaint procedure for employees to follow. Learn how to foster understanding and how to eliminate harassment from your work environment.

Participants will learn how to:

Identify the different types of harassment.
Define and understand harassment's negative effects on the workforce.
Raise employee awareness
Increase sensitivity in the workplace

Resolving Conflict & Confrontation 

Learn how to handle conflict and implement effective resolutions. With this training, you will become better at resolving situations before they escalate. You will build the type of environment that fosters teamwork and better productivity. Many things go into the skill of handling conflict including communications, attitude and motivation. This workshop is a great first step to providing you with the tools to effectively handle conflict and confrontation.

Participants will learn how to:

Define conflict and understand its negative effects on the workforce
Identify the different types of conflict and conflict stages
Apply conflict resolution skills to build better relationships and teamwork
Recognize their style of handling conflict and see how adjustments to that style can resolve conflict more effectively.
Improve the team’s effectiveness and productivity.

Coaching for Success

By training managers to become effective coaches, organizations are experiencing improved teamwork, personal development and meeting of business goals that ultimately leads to improved profitability. At the heart of coaching is an attitude of learning with a commitment to help others. Managers as coaches are able to motivate their people more effectively to move in a harmonious direction.

Participants will learn how to:

Consider their leadership role in today’s workplace
Apply core coaching skills to build better relationships
Improve the team’s effectiveness and productivity
Gain a stronger sense of commitment to helping others succeed individually and as a team
Help others develop and implement action plans for success 

Handling Change

Change affects all aspects of our lives. Technology and globalization have caused more rapid and broad changes in our personal and professional lives. Whether it is planned or unplanned, change can be difficult. It is important to know how to handle and integrate those opportunities that arise from change to positively impact you and your team. 

Participants will learn how to:

Understand the impact of change
Be more aware of the impact of change on you and your team
Handle and set goals to accept change
Profit from change

Communicating Effectively

All businesses are tied together by systems of communication. Ultimately success can be dependent on two aspects of the spoken word—listening and speaking.

Participants will learn:

Key behaviors for effective listening
Barriers to interpersonal communication
Formal & informal channels of communication
Responsibilities of speaker & listener
How to give & receive feedback
How to use active listening and identify key issues

Teams that Work

Teams are formed throughout an organization to get the work done. Whether large or small, teams need to come together to perform necessary tasks to achieve goals. Members bring a variety of talents, skills, expertise, opinions and a unique style of operating to bear on the team's ability to function well.

Participants will learn how to:

Understand the four stages of teams—forming, storming, norming and performing
Recognize the characteristics of high performing teams
Use the skills each team member brings
Build a high performing team
Keep a team at peak performance

Public Speaking Skills for Managers

Public speaking requires skills as well as confidence to present a topic that is both informative and interesting. Your communication style is identified and polished during this workshop. Students will have the opportunity to practice speaking before the group followed by class critique and written evaluations. 

Participants will learn how to:

Handle the physical & mental stress of speaking in front of a group
Manage the audience while making a good impression
Build their confidence and speaking ability
Apply techniques to put together a speech
Handle questions and answers during the presentation

Managing the Performance Appraisal

Feedback to an employee about the work they have performed is a critical part of developing and motivating them to continue striving to reach their peak performance on the job. This task is difficult without the necessary skills and techniques that enable a manager to cover the positive areas of performance as well as discussing areas that need improvement and development.

Managers will learn how to:

Conduct a performance appraisal
Link the goals of the organization to performance
Remain professional during the performance appraisal
Ensure that the employee understands how their performance is perceived
Include feedback points to cover and apply motivation techniques
Help employees to perform at their best

Hire Right!

Your best business asset is the people you employ. Learn the skills of smart staffing and move your organization to a new level of productivity and profit. 

Participants will learn how to:

Hire using correct compliance requirements
Prepare for and conduct the interview
Follow procedures during the interview and ask the right questions

Contact Us For More Information or to arrange a workshop